What are Mission Vision & Core Values of UNIQA Insurance Group Company?

At the heart of UNIQA's mission lies trust. This commitment is crucial in the insurance sector, where customers rely on the company to provide security and support during critical times. UNIQA recognizes trust as its most valuable asset, essential for building long-term relationships and ensuring customer loyalty.

UNIQA positions itself as a custodian, responsible for the well-being of a vast community. This community comprises around 17 million individuals across 17 European nations. This broad reach underscores UNIQA's significant impact and responsibility within the European insurance market.

UNIQA's mission focuses on delivering reliable, everyday services to both private and corporate clients. These services are designed to ensure safety and promote health, reflecting a customer-centric approach. This focus ensures that UNIQA meets the diverse needs of its clients.

UNIQA's mission extends beyond traditional insurance services to encompass sustainable and responsible societal development. This commitment is demonstrated through initiatives that protect the environment and promote responsible business practices. This approach is increasingly important in today's market.

A key aspect of UNIQA's mission involves health and prevention initiatives. The company strives to offer innovative solutions and services that clients need daily. By focusing on these areas, UNIQA aims to provide added value and improve the overall well-being of its customers.

UNIQA emphasizes its role as a reliable partner, offering support in any life situation. This commitment reinforces their dedication to customer satisfaction and building lasting relationships. This approach helps UNIQA stand out in the competitive insurance market.

The vision's scope is broad, targeting market leadership in safety, health, and prevention services. This suggests a strategic intent to diversify and expand beyond traditional insurance products. UNIQA aims to become a go-to provider for services that promote well-being and security.

The vision hints at disrupting the traditional insurance value chain. UNIQA plans to offer a wider range of services, moving beyond risk management to actively contribute to customers' lives. This could involve integrating new technologies and partnerships.

Based on recent activities, the vision is realistic yet aspirational. UNIQA's investments in digital transformation and health initiatives align with its vision. The goal of being 'the best' requires continuous improvement in services and customer experience.

UNIQA's strategic focus includes digital transformation and innovation, especially in the health sector. Initiatives like 'UNIQA 3.0 – Seeding the Future' and the creation of SanusX for healthcare ventures demonstrate a commitment to realizing this vision. These moves are crucial for achieving its goals.

The vision emphasizes a customer-centric approach, aiming to provide services that improve people's lives. This focus is essential for building trust and loyalty, which are crucial for long-term success in the insurance industry. This approach is a core value of UNIQA.

To assess the progress, key performance indicators (KPIs) should be monitored. This includes customer satisfaction scores, market share in health and prevention services, and the adoption rate of digital health solutions. The future outlook is positive, with continued investments in technology and customer-focused services.

UNIQA's vision of being the best service provider for safety, health, and prevention drives significant investment in digital solutions. This includes the development of the myUNIQA app and the launch of an embedded insurance platform.

These initiatives aim to improve customer experience and increase service accessibility, aligning with the company's customer-centric approach.

UNIQA is actively expanding its presence in the healthcare sector, directly supporting its vision. The creation of the SanusX business unit, dedicated to emerging healthcare ventures, exemplifies this strategic focus.

This expansion allows UNIQA to offer a broader range of services, moving beyond traditional insurance offerings and enhancing its value proposition.

UNIQA's commitment to sustainable development and environmental protection is deeply integrated into its strategy. The company has set ambitious targets for carbon neutrality and is phasing out fossil fuels in its investments and underwriting processes.

Investments in sustainable infrastructure and renewable energy technologies further demonstrate this commitment, influencing investment policies and product development.

Both the mission and core values of UNIQA emphasize putting the customer first, driving strategic decisions focused on optimizing processes and enhancing customer satisfaction.

The implementation of CRM systems, such as Salesforce, is a direct result of this customer-centric approach, ensuring better service and support.

UNIQA's financial performance in 2024 and Q1 2025 reflects the successful execution of its mission-driven strategy. In 2024, premiums written increased by 9.1% to approximately €7.8 billion, and net consolidated profit rose by 14.9% to €348 million.

In Q1 2025, premiums written saw a 13.2% increase to €2.47 billion, with a 10.9% increase in consolidated profit. The improved combined ratio in property and casualty insurance to 88.2% in Q1 2025 also reflects effective risk management and operational efficiency.

Andreas Brandstetter, CEO of UNIQA Insurance Group AG, actively reinforces these principles, highlighting the 'Growing Impact 2025 – 2028' strategy as a pivotal step. He emphasizes leveraging expertise, accelerating digitalization, investing in healthcare, and addressing megatrends like climate change.

This leadership ensures that the mission and vision remain central to the company's strategic direction and operational focus.

Leadership plays a vital role in reinforcing the mission and vision. The 'UNIQA 3.0 – Growing Impact 2025 – 2028' strategy, presented by CEO Andreas Brandstetter, provides a clear roadmap that aligns strategic objectives with the company's guiding principles. This strategy focuses on profitable growth, efficiency through digitalization, and investments in the healthcare sector.

UNIQA communicates its mission, vision, and core values through various channels, including its website, reports, and investor presentations. While the specific mechanisms for internal reinforcement across all 17 countries are not fully detailed, the emphasis on embedding ESG aspects within the insurance and investment activities suggests a structured approach.

UNIQA demonstrates its commitment to its values through concrete actions, such as integrating sustainability into its investment policy and operational management. Investments in sustainable infrastructure and renewable energy technologies highlight a tangible commitment to environmental protection. Furthermore, integrating ESG factors into product development and offering advice on climate risk resilience shows how values influence core business.

The establishment of an ESG Committee highlights a structured approach to implementing sustainability commitments. This committee is responsible for integrating and strengthening ESG aspects within the UNIQA Group. This structured approach is crucial for the marketing strategy of UNIQA Insurance Group, ensuring that their values are reflected in their brand and customer interactions.