What are Mission Vision & Core Values of Ferrovie Dello Stato Italiane Company?

For over a century, FS Italiane, also known as Italian State Railways, has been integral to Italy's development. Their mission reflects a deep-rooted commitment to the country's progress by facilitating the mobility of people.

The core business of FS Italiane is the safe, comfortable, and efficient transportation of millions of people. This focus ensures the company remains relevant in a rapidly evolving society.

The primary strategic objective is to guarantee the best quality of service. This includes national territorial coverage, punctuality, safety, and comfort for all passengers.

FS Italiane places the passenger at the center of every decision-making process. This customer-centric approach is key to its mission and future success.

FS Italiane actively invests in infrastructure to enhance connectivity and service quality. The 2025-2029 Strategic Plan includes over 100 billion euros in investments.

High-speed rail is a critical component of FS Italiane's strategy. Millions of passengers use high-speed rail annually, offering faster and more efficient connections. The company transported 230 million people on FS Group trains abroad in one year.

FS Italiane positions itself as a key player in Italy's economic resurgence. This commitment goes beyond simply providing transportation services; it encompasses a broader contribution to the nation's prosperity. The company aims to stimulate economic activity through infrastructure development and efficient transport solutions.

The vision emphasizes multi-modal transport, integrating various modes of transport to offer seamless and efficient mobility solutions. This approach aims to create value for both passengers and freight customers. This is crucial for modern logistics and passenger convenience.

Sustainability is a core tenet of FS Italiane's vision. The company is committed to reducing its environmental footprint through investments in green technologies and sustainable practices. Safety is equally paramount, ensuring the well-being of passengers and employees. The company is investing heavily in safety systems and infrastructure upgrades.

FS Italiane strives for operational excellence, constantly seeking to improve efficiency and service quality. It also aims to be at the forefront of technological advancements in the railway sector. This includes digital infrastructure, smart technologies, and innovative rolling stock.

The vision extends beyond Italy, with a clear ambition for a consolidated international presence. FS Italiane seeks to expand its operations and influence globally, leveraging its expertise and experience. This involves strategic partnerships and investments in foreign markets.

A key element of the vision is the development of resilient digital transport infrastructure. This involves implementing advanced digital technologies to enhance efficiency, safety, and the overall customer experience. This includes smart ticketing, real-time information systems, and predictive maintenance.

The FS Italiane mission and vision drive strategic decisions, such as the acceleration of international development. This involves expanding passenger transport services abroad, aligning with the vision of a consolidated international presence. The goal is to increase its footprint in key international markets.

Prioritizing service quality, punctuality, and safety is a direct reflection of the FS Italiane mission and its customer-centric approach. These improvements are central to the company's strategic objectives. This focus aims to enhance customer satisfaction and loyalty.

The strategic plan includes transformative programs centered around safety, people, technology, and sustainability. These initiatives are directly linked to FS Italiane's core values, ensuring these values are embedded in all aspects of the business. These programs are designed to modernize operations and improve efficiency.

The strategic plan sets ambitious financial targets, demonstrating the expected business growth. By 2029, FS Italiane aims to achieve over 20 billion euros in revenues, an EBITDA of over 3.5 billion euros, and a net profit exceeding 500 million euros. These targets reflect the company's commitment to financial sustainability and profitability.

The plan includes significant passenger growth targets. FS Italiane aims for a 30% increase in high-speed rail passengers in Italy and a 40% increase in international passengers. These targets highlight the company's focus on expanding its market reach and improving mobility options.

FS Italiane's mission and vision shape day-to-day operations. This includes prioritizing safety protocols, enhancing customer service quality, and integrating sustainable practices. This ensures that the company's values are consistently reflected in its daily activities.

Leadership plays a vital role in reinforcing the FS Italiane mission and vision. The CEO and General Manager, Stefano Antonio Donnarumma, actively communicates the strategic plan, emphasizing its impact on transformation. Chairman Tommaso Tanzilli highlights the plan's significance for the FS Group's future and national contribution.

FS Italiane ensures its mission and vision are communicated to all stakeholders through various channels. Official publications, press releases, and the company website are key communication tools. The integration of the Consolidated Sustainability Report within the Annual Financial Report, starting in 2024, underscores their commitment to transparency.

FS Italiane demonstrates its core values through concrete actions. Significant investments in infrastructure safety and modernization reflect a commitment to operational excellence. Sustainability targets, including CO2 emissions reduction and investments in electrified transport, show a dedication to environmental responsibility. The restructuring of the FS Group into distinct business units supports this.

FS Italiane utilizes formal programs to ensure alignment with its mission and vision. Participation in the UN Global Compact highlights a commitment to universal sustainability principles. Adherence to a Code of Ethics reinforces values like responsibility, integrity, and legality. The monitoring of approximately 250 key performance indicators (KPIs) within the strategic plan provides a structured approach to track progress.